PRIVACY POLICY

IMPORTANT: We encourage you to read this Privacy Policy carefully to understand why we collect your personal data and how it is processed by DOQIA S.L, Cami de Ripollet a Castellar 168 i.
This policy is subject to change, so it is advisable to review it each time you decide to visit us.
This Privacy Policy was last amended on 12/12/2024.

SCOPE

This online privacy statement by Doqia S.L is public and accessible to all users and customers of DOQIA S.L, and it applies to all DOQIA S.L websites, applications, events, and other services, with www.doqia.es being the primary site or domain.
It also applies to any documents or messages issued by DOQIA S.L that link to this privacy policy or statement, or that indicate you should access it in order to learn how DOQIA S.L uses your personal data.
Some services may have their own privacy policies. If so, those policies apply instead of this one.
Below, we inform you generally about how we use your personal information. These uses and processing are then detailed further.

PERSONAL INFORMATION WE COLLECT

Information on the use of personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights, which adapts the Regulation into Spanish law and supplements and develops its provisions (LOPDGDD).
DOQIA S.L respects your right to privacy and applies all current regulations to protect the personal data of its customers and users.
Your personal data is processed with the utmost confidentiality, and DOQIA S.L, as the Data Controller, has adopted the technical and organizational measures necessary to ensure the confidentiality and security of personal data, preventing unauthorized alteration, loss, processing, or access.

● In order for you to receive information and, if applicable, to reserve or use the products and services that DOQIA S.L offers through its website(s), you must provide us with certain personal data that is necessary to personalize our services and tailor them to your interests and needs.
We remind you that it is the user's responsibility to inform DOQIA S.L of any changes to their data, which may have been recorded on our sites, so that we can update it in the relevant files.
To improve the services we offer you, you may receive a satisfaction survey. In this survey, you will be asked to rate the services received and provide a brief comment about your experience.
We collect your personal information for several reasons:

● When you create an account, you provide us with your login data and basic profile information (for example, gender, date of birth).
● When you make a purchase, you provide payment information.
● To attend to service requests.
● To provide services.
● To send you status updates on ongoing services.
● To send promotions we consider interesting for our customers.
● Quality and satisfaction surveys to improve the services provided by DOQIA S.L.

Information we receive from others:
● Other members may provide information about you when they interact with our services.
● We may receive information from partners for advertising and security purposes. Information collected automatically.
● We collect data about your activities within our services.
● We collect information about the devices you use to access our services.
● We use cookies to recognize and identify your devices. For more details, see our Cookie Policy.
● With your permission, we may collect precise geolocation data.
● If you use features such as facial recognition, we collect data to verify your identity.
● With your consent, we collect additional information, such as photos and videos.
You may revoke this consent at any time, as well as exercise your rights of access, rectification, erasure, restriction of processing, right to be forgotten, data portability, and objection by the means indicated in the “EXERCISING YOUR RIGHTS” chapter of this document.

METHODS OF COLLECTION

DOQIA S.L collects personal data through various channels: on the website www.doqia.es, as well as in the DOQIA S.L call center.
In any case, and whenever applicable, we will give you the option to refuse the use of your data for advertising mailings or communications.

HOW WE USE YOUR INFORMATION

We use your personal information to provide, maintain, and improve our services, ensuring their security and optimizing your experience on our platform. Our goal is to give you a safe and personalized experience while complying with all relevant legal obligations. Specific uses of your information include:
● We use your information to create and manage your account, facilitating your effective access to and use of our platform.
● Your information enables us to provide support, respond to your inquiries, and resolve any issues that may arise while you use our services.
● We use your data to stay in touch with you regarding our services, including updates, notifications, and changes to our terms or policies.
● We tailor our services to your preferences and behavior, enhancing your user experience. This includes personalized recommendations and adapting content based on your interests and activities.
● We may use your information to run and measure the effectiveness of our advertising campaigns, ensuring that the ads you see are relevant to your interests.
● By analyzing your use of our services, we can identify areas for improvement and develop new features that better meet your needs.
● We are committed to protecting our users. Your information helps us prevent, detect, and combat fraud, abuse, and other illegal activities on our platform.
● We process your information to comply with our legal obligations, including cooperating with authorities when necessary, and to ensure that our practices are aligned with current regulations.

Processing of personal data
The information we collect is processed for the following purposes:
● To create, manage, and maintain your account on our platform.
● To tailor our services to your preferences, providing you with an engaging and personalized experience.
● To protect our users by preventing, detecting, and addressing security threats, fraud, and illegal activities.
● To comply with our legal and regulatory obligations, ensuring all data processing activities are carried out in accordance with applicable laws.
We only retain your personal information for as long as it is necessary to fulfill the purposes described above and in accordance with legal requirements. Once the data is no longer needed for these purposes, we will securely delete or anonymize it.

HOW WE SHARE YOUR INFORMATION

Primarily, we share your information with other members of the platform as well as with service providers and partners who help us manage and improve our services. Details of how we share information include:
● We share your information with other members when you disclose it through the service (for example, in your profile).
● We share data with providers who support our operations, such as those responsible for hosting, analytics, and customer support.
● We share information with DOQIA affiliates for operational and security purposes.
● We may disclose information to comply with legal processes or to protect the safety of our users and services.
● We may also share your information with third parties when we have your explicit consent.

REGISTRATION THROUGH THIRD-PARTY PLATFORMS

The User can register and access the DOQIA platform through authentication services provided by third parties, such as Apple, Google, or other equivalent services (hereinafter, “Third-Party Platforms”). By choosing this registration method, the User authorizes the transfer of certain personal data, such as name, email address, and any other information that the Third-Party Platform has authorized to be shared with our platform, in accordance with the terms and conditions governing the User’s relationship with said Third-Party Platform.
The collection and use of information provided through Third-Party Platforms will be subject to the privacy policies and terms of use of those platforms. DOQIA assumes no responsibility for the operation, availability, or security of the Third-Party Platforms, nor for how those platforms may process the User's personal information.
The User acknowledges and agrees that any access to or interaction with our platform through a Third-Party Platform will also be governed by the terms and policies established by that platform, which may differ from these Terms and Conditions. DOQIA is not responsible for any issues arising from authentication or the use of credentials provided by these Third-Party Platforms.

DISCLOSURE TO THIRD PARTIES

We are committed to ensuring that your personal data is protected regardless of where it is processed or stored. In certain circumstances, your information may be transferred to and processed in countries outside your own, including countries outside the European Economic Area (EEA). International data transfers
When we transfer your personal data outside the EEA, we ensure that such transfers are carried out in accordance with applicable data protection regulations. We use the following safeguards to protect your data:
● We use the European Commission’s standard contractual clauses, which are designed to ensure that your personal data receives the same level of protection as it would within the EEA.
● In some cases, we may transfer your data to countries that the European Commission has deemed to provide an adequate level of data protection.
● Where necessary, we implement additional safeguards, such as binding corporate rules, to ensure that your data remains protected during international transfers. By using these legal mechanisms and safeguards, we strive to ensure that your data remains secure and that your privacy rights are respected, regardless of where your data is processed.
Your rights and choices
We are committed to providing clear and accessible choices for you to manage your personal data. Depending on your location, you may have certain legal rights regarding your personal data, and we have implemented tools and settings to help you exercise these rights.
Tools and settings:
● You can access and update your personal information directly within our service.
● You have control over your device settings, allowing you to manage the collection and use of your data by our services.
● If you choose to delete your account, you can do so directly through the service interface. Once your account is deleted, your data will be handled in accordance with our Data Retention Policy.

PROCESSING AND USES

You may revoke at any time the authorization you have granted allowing your data to be used in a specific way. Such revocation of authorization cannot have retroactive effect.

Provision and management of the contracted service and billing
Without the requested data, it will not be possible to provide the service.
Personal data, as well as data related to the service, will be kept in our files for the time necessary to effectively honor the warranty of the service provided (5 years).
Data related to the billing of the service will be kept in our files for the time necessary to comply with the legal and tax obligations applicable to the services provided by DOQIA S.L (5 years + the current year).
Regarding this data processing, you may, if you deem it necessary, exercise the following rights:
● The right of access to know which data we store and process.
● The right to rectification if you believe the data is incorrect or has changed (for example, your contact details).

Processing of inquiries
Personal, contact, and image data will be kept in our files for the time necessary to carry out the requested process.
Regarding this data processing, you may, if you deem it necessary, exercise the following rights:
● The right of access to know which data we store and process.
● The right to object and restrict, so that personal data is not processed —from the time your request is processed— for the purpose of the information service.
● The right to rectification if you believe the data is incorrect or has changed.
● The right to erasure or deletion in the event that you withdraw your consent for this processing.

Quality Service.
To meet our quality commitments to the customer, we occasionally conduct a survey aimed at gauging satisfaction with the services provided to our clients and users, in order to improve our services.
These surveys are conducted electronically (an email is sent with a link to the website where the survey is carried out) and they do not collect any additional personal data other than what you have previously provided.
In any event, the personal contact data collected for the purpose of sending you the quality survey will only be used if you grant us your explicit consent.
Personal data related to this processing will be stored for that purpose for 3 months.
Regarding this data processing, you may, if you deem it necessary, exercise the following rights:
● The right to object and restrict, so that personal data is not processed —from the time your request is processed— for the quality service purpose.
● The right to rectification if you believe the data is incorrect or has changed.

Information about the services provided by DOQIA S.L
In order to keep you informed about the services provided by DOQIA S.L and any occasional promotions, we need to process your contact data.
Furthermore, each communication sent to you will offer the opportunity to unsubscribe; in addition, you may exercise the rights indicated below at any time.
Regarding this data processing, you may, if you deem it necessary, exercise the following rights:
● The right to object and restrict, so that personal data is not processed —from the time your request is processed— for the purpose of the information service.
● The right to rectification if you believe the data is incorrect or has changed.
● The right to erasure or deletion in the event that you withdraw your consent for this processing.

Browsing
When browsing DOQIA, non-identifiable data may be collected, which can include IP addresses, geographic location, a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data also includes data related to your browsing habits through third-party services.
We use this information to analyze trends, user interests, administer the site, track user movements around the site, and collect demographic information about our user base as a whole.

GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States ("Google").

Google Analytics uses “cookies,” which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage.
Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser; however, you should note that by doing so you may not be able to use the full functionality of this website. By using this website, you consent to the processing of information about you by Google in the manner and for the purposes set out above.

EXERCISING YOUR RIGHTS

You may send written communications to exercise your rights to:
DOQIA S.L
by sending your requests to the following address:
catalina@doqia.app
You may also send your communications through the following channels:
● In person, at our offices
● By email to catalina@doqia.app
● By contacting the phone number +34650522596, where we are at your disposal.
Data requests you submit may require you to provide additional documentation necessary to confirm your identity.
You may also file a complaint directly with the Spanish Data Protection Agency (AEPD) in the following situations:
1. If you have requested to exercise your rights and have not received a response from the data controller within one month.
2. If you have received a response but do not agree with it.
3. If you believe that the data controller has breached data protection regulations in any of its activities.
In any case, you can obtain general information about privacy and Personal Data Protection at the following link: www.agpd.es